Cancellation & Refund Policy

At Xtraa.shop, we strive to provide a seamless shopping experience. Please read our cancellation, refund, and return policy carefully.

1. Order Cancellation
Orders can be cancelled within 24 hours of placement. To cancel an order, please contact our customer service team via phone, email, or website chat. Orders that have already been shipped cannot be cancelled.
2. Return Policy
Products can be returned within 7 days of delivery.
To initiate a return, contact our customer service team via phone, email, or website chat. Items must be returned in their original condition, with all tags and packaging intact. Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refund Policy
Refunds will be processed within 7-10 business days after receiving the returned product. Refunds will be issued to the original payment method.
Refunds will include the full amount of the product, minus any applicable shipping costs.
4. Refund Exceptions
Products that are damaged or tampered with will not be eligible for a refund. Items that are not in their original condition will not be accepted for returns or refunds. Shipping costs are non-refundable.
5. Contact Us
For any queries regarding cancellations, returns, or refunds, please contact
our customer service team:
📧 Email: sunrisesalesoffice@gmail.com
📞 Phone: +91 7989557282

By placing an order with Xtraa.shop, you acknowledge that you have read and agreed to this policy.