Shipping & Delivery
These Shipping and Delivery Terms and Conditions (“Shipping Terms”) govern the shipping and delivery of products purchased from xtraa.shop (“we,” “us,” or “our”) through our website, xtraa.shop (the “Site”). By placing an order, you agree to these Shipping Terms.
For any shipping-related inquiries, contact us at:
📞 +91 7989557282
📧 sunrisesalesoffice@gmail.com
1. Shipping Eligibility and Destinations
We currently ship to [specify regions, e.g., “India only” or “worldwide, subject to restrictions”].We do not ship to PO boxes, military addresses, or restricted areas. If we are unable to ship to your address, we will notify you and issue a full refund.
2. Shipping Costs and Options
Shipping costs are calculated based on order weight, destination, and selected shipping method and will be displayed at checkout before payment.Available shipping options (e.g., standard, expedited, express) will be shown during checkout. All shipping fees are non-refundable unless the order is canceled due to our error.
3. Order Processing
Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Processing may take longer during peak seasons or for custom-made products. Orders are not processed or shipped on weekends or public holidays.You will receive a confirmation email once your order has been processed and shipped, including tracking details (if available).
4. Estimated Delivery Times
Delivery times vary based on location and selected shipping method. The estimated delivery timeframes are:
Standard Shipping (Within India): 3-7 business days
Expedited Shipping (Within India): 2-4 business days
International Shipping: 7-21 business days (subject to customs clearance)
🚨 Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, customs processing, or other factors beyond our control.
5. Risk of Loss and Title
Ownership of products and risk of loss transfer to you once the package is handed over to the shipping carrier.
We are not responsible for packages lost, damaged, or delayed by the carrier after shipment. However, we will assist in filing a claim with the carrier if necessary.
6. Tracking and Delivery Issues
Tracking Information: If available, tracking details will be provided via email once your order has shipped. Customers are responsible for monitoring their shipments.
Failed Delivery Attempts: If a delivery attempt fails due to an incorrect address, recipient unavailability, or refusal, the carrier may return the package to us. Additional shipping fees may apply for re-delivery.
Lost Shipments: If your order does not arrive within the estimated timeframe, please contact us. We will assist in locating the package and provide further solutions if necessary.
7. Customs, Duties, and Taxes (For International Orders)
International orders may be subject to import duties, taxes, and customs clearance fees as required by your country’s regulations.
These charges are not included in the order total and must be paid by the recipient upon delivery.Customs processing may cause delays beyond the estimated delivery timeframe.
8. Order Modifications and Cancellations
Orders cannot be modified once they have been shipped.If you need to cancel your order, please do so before it is shipped. Once an order is dispatched, cancellations are no longer possible.
9. Contact Us
If you have any questions regarding our Shipping and Delivery Policy, please reach out:
📞 +91 7989557282
📧 sunrisesalesoffice@gmail.com